All newly registered accounts as well as upgrades from free to paid accounts are subject to 30 days money back guarantee. This is applicable only for annual web hosting accounts. In case you become dissatisfied with our services at any point within the first 30 days, you will receive a 100% refund for the hosting account.
In case of web hosting renewals (after one or more billing cycles), the account is not subject to 30 days money back guarantee, hence the rule for the first 30 days does not apply.
Domain name sales are final and non-refundable. At the time of purchase you are the sole owner of the domain(s) purchased through our service. In case you decide to leave our hosting service at the end of your billing cycle or take advantage of the 30 days money back guarantee, domain names are transferable to another provider.
In case you get a free domain name within a web hosting package purchased, and you decide to take advantage of the 30 days money back guarantee, you absolutely agree and understand that domain name registrations are non-refundable. Therefore upon requesting a refund based on 30 days money back guarantee, you agree to deposit the amount of $14.95 for the domain name registration before a refund for the hosting account is issued.
The one month subscriptions for the Semi-Dedicated and the VPS Hosting services do not fall in the 30 days money back guarantee. Refund for 1 month subscriptions for those services can be requested only 5 days after the initial order, if the services have been granted. After the 5th day from granting the services, customers can request services cancellation, but refund will not be issued.
All payment options are qualified for our 30 Days Moneyback policy as follows;
– All verifiable payments can have the amount in full refunded directly. Verifiable payments include PayPal, All Major Credit Cards, Payza, Skrill, CashU.
– All unverifiable payments shall have the full amount credited to client account as usable credit. Unverifiable payments include escrow payments i.e Bitcoin, Egopay, STP, Perfect Money, Percunix, Okpay.
– Refund to Western Union and MoneyGram payments can only be made availabe as usable funds to the client.