HostNesta Billing Terms!
The following Terms constitute HostNesta.com Billing Policy and apply to ALL HostNesta.com customers:
All charges are shown in US Dollars. Payments are to be made in US dollars(USD). HostNesta.com accepts the following types of payment:
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide HostNesta.com your credit card information, you authorize HostNesta.com to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with HostNesta.com Billing Policy in the TOU. You are responsible for directly updating, or notifying HostNesta.com, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s billing cycle. Plan renewal charges are based on the original rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle term. If you wish to cancel your plan before the plan renewal, please refer to the cancellation section below. An automated renewal notification will be sent to the email address on the account, at least 30 days prior to actual processing of the renewal. From time to time, HostNesta.com may avail itself of account updating services provided by the Payment Card Industry, including, without limitation, VISA’s Account Updater program or MasterCard’s Automatic Billing Updater program. By subscribing to HostNesta.com, you hereby agree and authorize HostNesta.com to update your Payment Card or similar account information and charge any updated Payment Card in accordance with the terms and conditions of such account updating programs. Coupons can not be used for renewals, and only apply to new customers.
Domain name registrations and web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your web hosting plan only, or both your domain and hosting accounts. The cancellation, expiration, or transfer of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify HostNesta.com that you would like to cancel your account at least (3) three days prior to your renewal date.
The free domain name offer is good for 1 year of domain registration. The “freedomain” coupon must be used at the time of signup for a new domain registration attached to a hosting account in order for the offer to be honored. Domain transfers or additional domain registrations are still eligible for the free domain offer, if requested within the first 30 days of signup, and if the “freedomain” coupon was not already used on the account. After the first year, domains will be the priced and renewed at our regular yearly domain registration rate of $14.95/yr. The free domain offer cannot be used in conjunction with any other HostNesta.com offers, specials, coupons, or discounts. If a customer previously took advantage of a free domain for life offer and upgrades to a new pricing package, that domain is no longer free for life.
Add-on Features and Services
The business directory listing, advanced spam filtering and advanced website stat tracking are free for the first 30 days. After that, they are $12/year each billed to your account unless canceled during the free trial period.
Preferred restore service: All backup restrictions terms and conditions still apply. 30 minute restore guarantee applies to starting the backup restore. Actual time needed to complete restore will depend on size and content of the backup.
All Add-ons are non refundable once the 30 day free trial period has elapsed. This includes addons or other upgrades ordered after the first 30 days an account has been active.
Domain privacy is $12/year and non refundable once it has been renewed for the coming year.
HostNesta.com does not mail paper invoices or statements. Statements can be viewed and printed through the billing control panel.
Hosting plans will automatically renew until a plan is cancelled. Please be aware that there are no pro-rated refunds after the first 30 days of service.
Cancellation requests must be received by HostNesta.com a minimum of three (3) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by HostNesta.com. HostNesta.com is unable to cancel your account effective for a future date. HostNesta.com will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact HostNesta.com as soon as possible. If a cancellation form is processed and you would like to re-enable the account within 30 days of the cancellation confirmation, there will be a $15 service fee for this reactivation.
HostNesta.com does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to HostNesta.com services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. HostNesta.com reserves the right to cancel any account, at any time, without notice, for any reason HostNesta.com considers appropriate.
30-Day Money Back Guarantee
Each of HostNesta.com hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund. The following services do not qualify for the 30 Day Money Back Guarantee: account renewals, additional items and services and domain name registration. Please click here for our domain refund policy.
HostNesta.com policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
VPS Server Billing
VPS servers are billed on 1 month or 3 month cycles. Payments are made in advance based on the billing cycle selected. Accounts are automatically renewed at the end of each billing cycle for the next cycle to avoid interruption of service.
No refund is issued for cancellations or for termination of account.